Modifying, Repairing or Uninstalling the Installation

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Overview

The current installation of the software can be modified to add or remove specific components, repaired if issues arise, or updated with manually installed drivers when needed. These actions are performed using the Control Panel > Programs and Features, or, in the case of drivers, through Device Manager. A system restart is typically required for changes to take effect.

The server will have to be restarted for the changes to take effect.

Modifying the Installation

The Modify install option can install additional DataCore SANsymphony software components or remove existing software components.

To modify the installation:

  1. Open the Control Panel>Programs and Features.
  2. In the Programs and Features list, right-click on DataCore SANsymphony and click Change.
  3. Select Modify and click Next.
  4. In the Select Features dialog box, the components currently installed will be selected.
    1. To install a component, select the check box for the component to install.
    2. To uninstall a component, clear the check box for the component to uninstall.

      Select the check box for all components that you want to install or keep installed.

  5. Click Next. The components will be installed or uninstalled as selected.
  6. Click Yes on the confirmation message to proceed.
  7. When the installation is finished, click Yes to restart the computer and click Finish. The server will restart.

Repairing the Installation

The Repair install option will re-install all program features installed by the previous installation.

Access to virtual disks provided by the server will be disabled during the repair process.

To repair the installation:

  1. Stop the DataCore Server. Allow mirrored and dual virtual disks to failover. Stop I/O to single virtual disks.
  2. Close the DataCore Management Console
  3. Open the Control Panel>Programs and Features.
  4. In the Programs and Features list, right-click on DataCore SANsymphony and click Change.
  5. Click Repair.
  6. Click Yes on the confirmation message to proceed.
  7. When the installation is finished, click Yes to restart the computer and click Finish. The server will restart.
  8. After the server comes up, start the DataCore Server.

Manual Driver Installation

DataCore SANsymphony software will install proprietary DataCore iSCSI target drivers during installation, provided that NICs are properly configured with a valid IP address at the time of installation. The installation of these DataCore iSCSI drivers will time out if one or more NICs do not have an IP address or a network connection.

If the DataCore iSCSI drivers cannot be installed, the following message will be displayed: "The installation was unable to configure the iSCSI ports. You may continue with the installation and manually install the DataCore Software iSCSI driver after the installation has finished. For help on possible causes and how to manually install the DataCore Software iSCSI driver, consult the Installation Guide in the download package."

These instructions are provided for general guidance. For detailed instructions on Microsoft Windows features, consult the Windows documentation.

To install the DataCore iSCSI driver after installation:

  1. In Windows Device Manager, check the network adapters and DataCore fibre-channel adapters to determine which NIC needs the driver. The NIC will be displayed with a warning icon.
  2. In Windows, check the properties of the NIC. Ensure that Internet Protocol Version 4 (TCP/IPv4) is enabled and the port has a valid IPv4 address. Consult your IT department for guidance if necessary.
  3. Use Windows Device Manager to install the driver.

    Right-click the NIC and select Update Driver Software. Browse the computer for the driver software which is provided in the DataCore SANsymphony installation folder. The default location is C:\Program Files\DataCore\SANsymphony\Installs.

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