Support Bundles
Explore this Page
Overview
Support bundles collect system and configuration information that can be sent to DataCore Technical Support to analyze and diagnose issues.
Creating Support Bundles
- Preferred method: Create the support bundle automatically using the DataCore Management Console whenever possible.
- Alternative method: If the DataCore Management Console is inaccessible or the DataCore Executive Service is unavailable, create the support bundle using the command-line interface.
Uploading Support Bundles
-
To automatically upload support bundles without the DataCore Support Bundle Relay, ensure:
- Internet access is available.
- Firewall access through port 3793 is configured for all servers in the server group.
-
If these conditions are not met, support bundles can be manually transmitted.
Operational Considerations
- Support bundles cannot be collected or uploaded while configuration files are being backed up. Refer to Backing Up and Restoring Configuration Files for more information.
-
During collection:
- Event Logging pauses, and messages are temporarily unavailable.
- A red message appears in the Event Log indicating that logging is paused.
- Logging resumes once collection is complete.
- All data in the support bundle is recorded in UTC (Coordinated Universal Time).
Learn More