Support Bundles

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Overview

Support bundles collect system and configuration information that can be sent to DataCore Technical Support to analyze and diagnose issues.

Creating Support Bundles

  • Preferred method: Create the support bundle automatically using the DataCore Management Console whenever possible.
  • Alternative method: If the DataCore Management Console is inaccessible or the DataCore Executive Service is unavailable, create the support bundle using the command-line interface.

Uploading Support Bundles

  • To automatically upload support bundles without the DataCore Support Bundle Relay, ensure:
    • Internet access is available.
    • Firewall access through port 3793 is configured for all servers in the server group.
  • If these conditions are not met, support bundles can be manually transmitted.

    Operational Considerations

  • Support bundles cannot be collected or uploaded while configuration files are being backed up. Refer to Backing Up and Restoring Configuration Files for more information.
  • During collection:
    • Event Logging pauses, and messages are temporarily unavailable.
    • A red message appears in the Event Log indicating that logging is paused.
    • Logging resumes once collection is complete.
  • All data in the support bundle is recorded in UTC (Coordinated Universal Time).

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