Support Bundles
System and configuration information is collected in support bundles which can be sent to DataCore Technical Support in order to analyze and diagnose issues.
For ease of use, we recommend creating the support bundle automatically in the console whenever possible. In the event that the management console is not accessible, or the Dcsx service is unavailable, then create the support bundle using the command line interface.
To automatically upload support bundles (without the Support Bundle Relay), Internet access and firewall access through port 3793 is required on these in the server group; otherwise the support bundles can be manually transmitted.
- A DataCore Technical Support incident number is required in order to create a support bundle. The incident number identifies the support bundle when it is received. If you do not already have an incident number, open an incident via the
- Support bundles cannot be collected
- During the collection of support bundle files, logging in the Event Log will pause and messages in the Event Log will be temporarily unavailable until the collection is completed, then logging will resume. During support bundle collection, a message in red will be displayed in the Event Log that logging is paused.
- Data in the support bundle is recorded in UTC (Coordinated Universal Time).
- When support bundles are automatically uploaded to technical support, upon receipt the files are automatically deleted from the Support Bundle folder located in the installation folder.