Sending Support Bundles Manually

Explore this Page

• Overview
• Locating Support Bundle Files
• Uploading Support Bundles to DataCore

Overview

Locating Support Bundle Files

• On each DataCore Server:
• The files are located in a subdirectory named Support where DataCore SANsymphony program files were installed. (Default location is C:\Program Files\DataCore\SANsymphony\Support.). If the skipupload (/su:) option is selected, the bundles will be located in a subfolder of Support called Local.

• In the Support folder will be the support bundle folder. The name of the support bundle folder is based on the date and time when the support bundle was created. (The local timestamp of the computer running the DataCore Management Console will be displayed.)

• The file is located in the support bundle folder and is identified by the server name with the date and time appended.

  Remember the files are needed from each DataCore Server in the server group.

Uploading Support Bundles to DataCore

Learn More

• DataCore Support Bundle Relay
• Monitoring and Canceling Support Bundles