Monitoring Support Bundles from the DataCore Management Console

When a support bundle is collected in the DataCore Management Console, you can monitor the progress of support bundle file collection and transfer:

1. In the DataCore Servers panel, double-click the server group to open the Task Details page.
2. Click the DataCore Server tab. See the Support State column. Event log messages are also provided when support bundles are created and uploaded.

   

States include:

• Idle - There is no support bundle collection or upload in progress.
• Collecting... - Files for support bundle are being collected.
• Sending... - Support bundle files are being uploaded to DataCore Technical Support.
• Sending(Communication failed)" - Trying to send a support bundle, but is prevented due to a communications problem, possibly because a firewall is blocking access or the network connection failed between the server group and the support bundle destination, which may be a Support Bundle Relay Server if configured.
• Unavailable - A support bundle cannot be collected and uploaded. This could happen for different reasons, for example:
  • There is no connection to a server in a server group with two servers. The servers have lost access to each other.
  • The server is unreachable for any reason.
  • The support bundle service is not running on a server, possibly because the server has crashed or the service was stopped.
• Canceling - This is a transient state lasting until the Cancel operation is complete.