Support Bundle Commands

Commands are case sensitive. Do not type "<" or ">" in the command; they are used as placeholders. Include a space between parameters. Parameters are provided in long and short form for convenience.

Examples:

Support Bundle Command Line Parameters
/anonUserData:- Disables anonymization.
/anonUserData:+ Creates anonymized bundle.

/connectionType:string

or

/c:<string> 

Specifies the type of connection the service will establish. The only valid connection type is dcsw.

/skipCollect[+|-]

or

/sc

Instructs the service not to collect new log data.

/skipUpload[+|-]

or

/su

Instructs the service not to upload the support bundle.

/bundleType:

or

/b:<CrashDump|Mini|Full|Standard

Instructs the service whether it should collect the standard support bundle, full support bundle, mini support bundle, or crash dump.

If a crash dump is required, create a support bundle once to collect the crash dump, and again to collect the full support bundle. Both files should be sent to DataCore Technical Support.

/disableLogging[+|-]

or

/d

Instructs the service to avoid logging messages when operations are performed.

/username:string

or

/u:<string> 

User name used to log in to the DataCore Management Console. This is used for authentication.

/password:<string>

or

/p:<string>

Password used to log in to the DataCore Management Console. This is used for authentication.

/ticketNumber:string

or

/t:<string>

The ticket number is a reference number used to associate support bundle folders from more than one server. Use a ticket number if the connection to the other server in the group is lost.

If you have access to the DataCore Management Console, a ticket number is automatically created and is listed as a message entry in the Task Details page in the Events Log tab.

If you cannot access the DataCore Management Console, you can enter a ticket number based on the date and time; such as the year-month-day (dddd_dd_dd) and 24-hour time (dd_dd_dd). Connect the two formats with an underscore.

For example: /t:2021_07_01_13_30_00 would refer to a timestamp of July 1, 2021 at 1:30 PM.

/companyName:string

or

/co:string

Name of the company of the end-user where the software is installed. Use quotes around the string if a space exists in the name.

For example: /co:Acme