Manual License Activation

Use manual license activation if the DataCore Server is not connected to the Internet or a firewall blocks traffic to the automatic license activation service.

The high level steps are as follows:

• Use the License Activation wizard on the DataCore Server to copy the encrypted product key information either to the clipboard or to a text file. If the server has access to a browser, then the clipboard method can be used. If the server has no access to a browser, then copy the information to a text file, it will have to be transported to a computer with Internet access.

• The text file or clipboard information will be used to generate license information from the DataCore License Portal (https://www.datacore.com/products/sansymphony/activation). The license information generated will then be copied back to the clipboard or text file. If using the text file method, the file will have to be transported back to the server.

• Use the License Activation wizard on the DataCore Server to copy the generated license information from the clipboard or file in order to complete the process.

To manually activate the license:

1. In DataCore Servers panel, click on the server group to open the Task Details page.
2. Click the License tab.
3. At the bottom of the page, click the link Activate Product Keys.

   

4. On the Enter Activation Information page, Activate Product Keys page, if there is no Internet connection to the server, click Manual Activation.
5. In the Contact Information area, enter the information.
6. In the License Product Keys area, enter each product key. If the product key entered is server-specific, a box will appear with the server names. Select the DataCore Server that the key should be applied to. If a capacity key is entered, provide the capacity amount that should be applied to the server group in the box provided. A green check mark will appear when a valid key is entered. When all product keys have been entered, click Next.

   

7. If the server has access to the browser on the Internet:
   1. In the Manual Activation page, save the encrypted license information by clicking Copy to clipboard. Do not close the wizard.

      

   2. In the browser, open this page on the DataCore Website: https://www.datacore.com/products/sansymphony/activation. The License Activation page will open.
   3. On the License Activation page, click Paste From Clipboard to copy the clipboard contents to the window.

      

   4. Click Generate License. The product key information is retrieved and used to generate the license. The generated license information is copied to the window.

      

   5. Click Copy To Clipboard to copy the generated license information to the clipboard.
8. Follow the appropriate instructions for the server you are working with:
   1. For a server without Internet access: In the Manual Activation page, save the encrypted license information by clicking Save to file... and choose the location of the file. The file should be transported to a computer with Internet access. Do not close the wizard.

      

   2. For a server with Internet access:
      1. Copy the file.
      2. In the browser, open this page on the DataCore Website: https://www.datacore.com/products/sansymphony/activation.The License Activation page will open.
      3. On the License Activation page, click Browse For File and Upload... to find the file. The contents of the file will be displayed in the window.

         

      4. Click Generate License. The product key information is retrieved and used to generate the license. The generated license information is copied to the window.

         

      5. Click Save To File to copy the generated license information to a file. Transport the file to the DataCore Server.
9. In the Manual Activation page of the License Activation wizard, depending on your earlier selection, click either Paste from clipboard or Load from file... to transfer the generated license information to the window. Click Next.

   

10. Read the license agreement. Select the check box to accept the terms of the license agreement and click Activate.
11. On the Activation Summary page, if a message appears that your license has been successfully activated, click OK.