Answers to technical questions regarding SANsymphony software can be found on the DataCore Support Web page.
The DataCore Technical Support Portal https://datacore.custhelp.com/ provides FAQs, Qualified Hardware Guides, Host Configuration Guides, Best Practices, and software PSPs/updates. Registered customers with a login to the Support site have access to this information.
DataCore Software offers support plans and personal assistance for its software products for a nominal fee. To learn about support policies and plans and purchase a support plan, visit the DataCore Support Web page or contact your DataCore Sales representative for more information.
Registered customers with a valid support plan may use our Web support, phone, email, or chat for personal assistance. If you have a support plan, you must register before requesting personal assistance.
Note: Technical support shall be limited to software products manufactured by DataCore Software Corporation. Technical support of products other than those manufactured by DataCore Software Corporation shall be the sole responsibility of the end-user or installer. Installation of non-qualified software or hardware is at the sole risk of the end-user or installer. See the current list of qualified products on the DataCore Technical Support Portal.